Refund Policy for Scalix Media

Last Updated: [Insert Date]

At Scalix Media, we strive to deliver high-quality digital solutions that meet your expectations. This Refund Policy outlines the terms under which refunds may be issued for our services. By using our website (https://scalixmedia.com/) or purchasing our services, you agree to the terms below.

1. General Policy

• All projects and services at Scalix Media are handled with utmost professionalism and care.

• Since our work involves time, research, and creative effort, refunds are only issued under specific circumstances.

• By making a purchase or payment, you acknowledge that you fully understand our refund policy.

2. Eligibility for Refunds

Refunds may be approved under the following conditions:

1. The service has not yet been started or any work initiated.

2. You have requested a cancellation within 24 hours of payment.

3. A duplicate payment was made due to a technical error.

4. We were unable to deliver the service as agreed upon.

If any work or resource allocation has already begun, partial refunds may be considered based on project progress and resource usage.

3. Non-Refundable Services

Refunds will not be issued for the following:

• Services that have already been initiated or completed.

• Customized or personalized services (e.g., branding, content writing, SEO strategies).

• Monthly subscription or retainer-based services after the billing cycle has started.

• Delays caused by client-side issues such as lack of content, approvals, or communication.

4. Revision and Satisfaction Policy

• We provide revisions and adjustments (as per your chosen plan) to ensure client satisfaction.

• Refund requests made due to personal preference changes, lack of desired results, or subjective dissatisfaction will not qualify for a refund.

• Instead, our team will make every effort to resolve your concerns through revisions or additional consultation.

5. How to Request a Refund

To request a refund, please contact us at:

📧 [Insert your business email address]
📞 [Insert your contact number]

Include your order ID, payment details, and a brief explanation of the reason for your refund request.
Our team will review your case and respond within 5–7 business days.

6. Refund Processing Time

• Approved refunds will be processed within 7–14 business days.

• The refund will be credited to your original method of payment.

• Transaction or processing fees charged by payment gateways are non-refundable.

7. Changes to This Policy

Scalix Media reserves the right to modify or update this Refund Policy at any time without prior notice. The revised version will be posted on our website with the updated “Last Updated” date.

8. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Scalix Media
🌐 https://scalixmedia.com
📧 Info@scalixmedia.com
📞 +1 833-511-0142
📍 202 Slossen St, Webster, TX 77598